Troubleshooting issues

If you’re experiencing technical issues while using Patchwork Hub, these handy tips may help you resolve them.

Most technical issues can be easily fixed by following these simple steps:

Clear the cache and cookies of your browser. There are guides on how to do this in Chrome, Mozilla Firefox, Safari and Microsoft Edge.
Update your browser to its latest version. Patchwork Hub works on all internet browsers, including those mentioned above.
Log out of your Patchwork Hub account and log back in again.

If you are still experiencing technical issues after completing these steps, please try the following:

Log in to your account through an incognito window or private browsing window on your browser of choice.
Re-try what you were trying to do.
If this does not resolve the issue, try using another browser.

If the issue persists, please use our website feedback form and describe the problem in detail. We’ll be happy to help.

To find out more information on the digital accessibility of our website, please see our accessibility statement.

For other issues that may arise, the following articles may be helpful:

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