Job summary
We have a great opportunity for a Senior Research Analyst. You will get to lead the design, development, and delivery of robust qualitative and multi-method research projects that directly address strategic and operational questions from senior stakeholders. The focus will be predominantly qualitative research, with some quantitative and multi-method research required. This includes managing research studies across professional (B2B) and citizen (B2C) customer groups, while also identifying opportunities to streamline, improve, and expand HMLR’s suite of qualitative and multi-method research.
In this role you will have strategic visibility and influence across HM Land Registry, with responsibility for key customer experience insights and the opportunity to shape the organisation’s understanding of customer needs and drive continuous improvement.
Job details
In this role you will report into the Customer Research Manager and will work as part of an established small, dynamic, and highly effective multi-disciplinary customer and market insight team, collaborating closely to deliver high-impact insight that drives strategic decision-making and service improvement. You will have line management responsibilities for up to two Research Analysts.
As a hands-on research expert, you will design, manage and expand/improve high-quality qualitative and multi-method research studies, apply analytical techniques, and triangulate findings with existing knowledge and insight as well as other internal data to build compelling, evidence-based narratives that drive change. You will extract actionable insights from customer feedback and performance data, ensuring that customer metrics and insight are embedded into service design and performance management.
A key part of the role is to communicate findings clearly and persuasively, tailoring messages to different audiences and influencing decision-makers at all levels. You will champion the use of evidence to improve customer experience and support continuous improvement across the organisation.
Person specification
To be successful in this role you will have:
- Member of Government Social Research profession Or
- MRS Advanced Certificate substantial ’ experience or equivalent Or
- MRS Diploma or equivalent Or
- Bachelor degree with substantial qualitative customer, user or social research related focus – please elaborate on the type of degree and research aspect in your response.
You will have experience in:
- Significant experience leading large-scale qualitative and multi-method customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.
- Synthesising and interpreting qualitative and quantitative data to build compelling insight stories that drive action. This includes identifying patterns, connecting findings to strategic priorities, and framing insight in a way that resonates with decision-makers.
- Communicating insight with impact: tailoring messages to different audiences, using storytelling techniques, and influencing senior stakeholders to act on evidence.
- Managing external research suppliers and partnerships.
- Line management and coaching of junior colleagues
Please see the attached Job Description for further information about the role.
Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the application or interview process.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Communicating and Influencing
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Member of Government Social Research profession or alternative qualifications, please see the job description attached for further details on alternative qualifications.
Benefits
Alongside your salary of £45,514, HM Land Registry contributes £13,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity – we value honesty, trust and doing the right thing in the right way.
- We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
- We are professional – we value and grow our knowledge and professional expertise.
- We give assurance – we guarantee our services and provide confidence to the property market.
You can find more information on our rewards package on our website.
https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
How to Apply
To apply please complete your CV to include your work history and qualifications. We will be scoring your CV against the technical criteria and the essential experience –
- Significant experience leading large-scale qualitative and multi-method customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.
- Managing external research suppliers and partnerships.
- Line management and coaching of junior colleagues
Please complete the below technical question (in no more than 250 words):
Are you a Member of Government Social Research profession
Or
- MRS Advanced Certificate substantial ’ experience or equivalent
Or
- MRS Diploma or equivalent
Or
- Bachelor degree with substantial qualitative customer, user or social research related focus – please elaborate on the type of degree and research aspect in your response
Complete the Personal Statement section (in no more than 750 words), please demonstrate how you meet the following essential Experience criteria:
- Significant experience leading large-scale qualitative and multi-method customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.
- Synthesising and interpreting qualitative and quantitative data to build compelling insight stories that drive action. This includes identifying patterns, connecting findings to strategic priorities, and framing insight in a way that resonates with decision-makers.
- Communicating insight with impact: tailoring messages to different audiences, using storytelling techniques, and influencing senior stakeholders to act on evidence.
Please review your application form before clicking ‘submit’ –once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications –this is 11:55pm on the advertised date.
Sift
The sift will take place shortly after the closing date.
In case of a high volume of applications we will complete a pre-sift on the below technical criteria:
- Member of Government Social Research profession
Or
- MRS Advanced Certificate substantial ’ experience or equivalent
Or
- MRS Diploma or equivalent
Or
- Bachelor degree with substantial qualitative customer, user or social research related focus – please elaborate on the type of degree and research aspect in your response
And we may complete a second sift on your CV.
Interview
If successful at shortlisting stage, you will be invited to attend a virtual, blended interview and deliver a pre-prepared presentation. Details will be provided on invitation to interview. The blended interview will test the Experience and Behaviours listed in the Candidate Pack. We expect interviews to take place during the week commencing the 22nd June 2026.
Candidates can refer to notes within their video interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.
If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.
You must ensure you have the appropriate right to work in the UK before applying.
You can find more information on how we use your personal data on our website
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Recruitment team
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email [email protected] in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/
Attachments
Senior research Analyst Job Description Opens in new window (pdf, 213kB)
Candidate Pack 2026 Opens in new window (pdf, 1699kB)
